PLEASE NOTE THAT WE ARE CURRENTLY EXPERIENCING TECHINCAL DIFFICULTIES WITH OUR PHONE LINES. WE ARE UNABLE TO MAKE ANY OUTGOING CALLS. WE ARE HOPING THIS WILL BE FIXED TOMORROW (21.03.19). WE ARE STILL ABLE TO RECEIVE INCOMING CALLS. WE APOLOGISE FOR ANY INCONVENIENCE CAUSED 20.03.19.
Social Prescribing - please follow this link (click control and link) to read about how this wonderful service is helping our patients who are carers, those at risk of falls or those classed as frail, to connect with organisations and services which can support them with their social, emotional or practical needs.
e-Consulting - NOW AVAILABLE! please refer to the e-Consulting section on the left hand menu.
Mother & Baby 6 week check - please note that this appointment needs to be 30 minutes; 20 minutes will be allocated to baby and 10 minutes to mum. Please do NOT book in via the on-line app, as it will only allow you a 10 minute appointment. Thank you.
Reminder that the rear car park is for STAFF ONLY. There are 2 dedicated disabled spaces and one general space in the front car park. There is plenty of local on-street parking; please ensure that you park courteously and do not block our neighbour's driveways. Thank you for your co-operation.
HealthMakers course - if you are living with a long term physical health condition, and you would like to learn how to manage it better, please refer to our Documents section.
Travel clinic - please note that we need to receive your completed Travel Risk Assessment form at least 6 weeks prior to travel. If you are travelling in 4 weeks time or less, we are unable to see you here at the surgery, and you will need to attend a private travel clinic. Please refer to our Travel Clinic page on the RHS of our home page for more information.
Use of email - please note that we do NOT accept requests via the surgery email for anything other than repeat prescriptions. This is for governance reasons. Please make either a face-to-face or telephone appointment if you wish to discuss something clinical, or use our new e-Consult facility.
CQC - we are pleased to be rated as "GOOD". Please refer to our CQC section for a link to the report.
Electronic Prescriptions Service, myGP app and Share Your Care - please see our pages on these services that we offer. They can be found on the right hand side of the home page.
Contact Details - please make sure that the contact details that we hold for you and all family members are correct.
SMS texting - we use this service to send out messages to our patients who have agreed to receive SMS texts. You will receive a reminder about your appointment, and invites to specific clinics (e.g.) Flu Clinic. If you are unable to attend your appointment, please remember to cancel so that we can free that up for another patient. Thank you.
Telephone system - when you contact the surgery, you will hear several options, and when put on hold you will now hear music. You have the option to leave a voicemail for the Secretary and Practice Manager via their extension numbers.
Repeat prescription requests - please remember that we will not accept requests for repeat prescriptions over the telephone. Please see "Repeat Prescriptions" tab for more information.
Training practice - we are an accredited Training Practice, this means that we sometimes have trainee doctors in surgery. The FY2's and Registrars have completed their 6 year medical training and are qualified doctors who are now experiencing life in a GP surgery. We also host Year 6 medical students from Imperial College, and they may sit in during a consultation with your GP. If you would prefer not to have a trainee present when you see your GP, please let Reception know when you book in. Please refer to our Training Practice page on the LHS of the home page.
If you have any queries or comments about the surgery, please do not hesitate to contact Lynva Adams-Dean our Practice Manager directly, either in person or via her email firstname.lastname@example.org
Please do not forget to complete our anonymous Friends and Family Test (FFT) questionnaire after your appointment. If you have signed up for SMS texting, you will receive a prompt following your appointment.
Click here for information on how to Opt Out of Summary Care.