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Rosemead Surgery

Rosemead Surgery

8a Ray Park Avenue
Tel: 01628 622023
Out of Hours: 111

national health service
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Patient Care Messaging and myGP Unavailable - 12th June 2017

iPLATO are aware that users are unable to access the iPLATO Patient Care Messaging service and myGP app at this time.

Our infrastructure team have diagnosed a hardware fault at our data-centre and are working to resolve the issue as quickly as possible. The problem was identified during essential maintenance over the weekend and is not the result of any security or hacking issues.

At this time the following services are unavailable:
•    Appointment reminders – scheduled reminders will be queued and will send once service is restored
•    Log in to Patient Care Messaging – users will not be able to send campaigns or adjust settings
•    Appointment booking, registration, and medication reminders in myGP

All scheduled appointment reminders will be sent once service has been restored. 

We will send a further update once the issue has been resolved.

We apologise for any inconvenience caused and please be assured we are working to bring service back online as quickly as possible.


The iPLATO Team







NHS England has commissioned an app, myGP, to help speed up access to care by allowing patients to securely book and/or cancel doctors’ appointments remotely on their smartphones.


The myGP app was developed by London based health tech company iPlato and has been launched for GP practices.


myGP app is a patient facing service for smartphones and is integrated into our clinical system. The app is designed to improve your access to our services, to enable safe and secure communictaion between us and you, support data collection and to encourage self-care though monitoring and medicines adherence. 


The core functionalities of myGP are:

  • Appointment booking/ cancellation - you can cancel appointments by replying ‘cancel’ to SMS appointment reminders. This systematically frees up urgent GP appointments resulting in reduced pressure on urgent care services;
  • Call/ recall campaigns (e.g.) Flu clinics, annual health checks etc;
  • Circle of Care - this allows mothers to add their children as long as they are registered at the same practice, allowing them to manage the appointment booking via the myGP app in an easy and efficient way. Please note that children up to the age of 12 can be added under the Circle of Care. Children between the ages of 12 and 16 will not be able to register on the myGP app, even if they have their own mobile phone;
  • Medication reminders - you can set up a medication reminder to remind you to take your medicine. This has proven to improve medical adherence;

Once downloaded and following a quick authentication process, you will be ready to go. Please follow this link to access the app http://www.ilovemygp.com


An NHS Patient Survey found that 10% of patients who cannot get an urgent appointment at their GP practice go straight to urgent care services including A&E. As such, there is a nationwide push to ensure that the majority of GP appointments are used effectively to help reduce the burden on emergency services at both a primary and secondary level.


Please help us to help you by downloading the app. Thank you. 


Frequently asked questions:


Which handset do I need?

You can use almost any Smartphone running on Android or iOS (iPhone).


Is any patient identifiable data stored on the phone?

No, all patient identifiable data is stored within the Information Governance approved data repositories. 


Will it cost me money to use the app (data charges)?

myGP uses negligible amounts of data. However, if you are concerned about using up your mobile data allowance, please ensure that you are connected to a Wi-Fi network when using the app. 


What ages are supported in the Circle of Care?

Children up to the age of 12 can be added under the circle of care. Children between the ages of 12 and 16 will not be able to register on the myGP app, even if they have their own mobile phone. 






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